You need to establish yourself as “the” person that comes to mind when others need a specific problem solved or help in reaching the next step. When you accomplish that, you are now a “Go To” Person!
“Most people do not listen with the intent to understand; they listen with the intent to reply." ~ Stephen R. Covey
- Establish Yourself as Someone who will Listen. Really talk with your clients. Ask them questions and then use what you learn to help them find a solution to their problems and concerns. Practice this and they will come back time after time.
- Be Available and Provide Stellar Service. In our business, we make sure we are available. We are there not only for routine projects but also for rush jobs others may not want to take. We always focus on doing exactly, or even more, than what we say we are going to do. Focus on service does not go unnoticed.
- Show Your Customers that You truly Care about Them and Their Businesses. Make sure they know through your actions, not just your words, that you are not just in it for yourself. Put them first and you cannot fail.
- Work Harder and More Passionately than Your Competition. Pride yourself on exceeding your client’s expectations. You will be rewarded for it.
- Don’t be all Business. Show a little of your personal side to your clients. Let them know what makes you tick. We have found the best way to do this is through our blog. By reading our articles they know what API is all about and where we are coming from. Revealing a little "About You" adds depth to your character and helps your customers get to know you.
- Be Known for Something. Find that thing that is uniquely yours. Pick something important and do that better than anyone else. This is called finding your “niche”. Our focus is being a friend to Small Business. We have proven time and again that we realize their needs and will work with them, providing the quality they deserve. They know we care.
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