Monday, May 22, 2017

What it Really Means to Have Good Customer Service!

Do You Know what it Really Means to Have Good Customer Service?

Recently, a long time client of mine called with an unusual request. He was pursuing a new account and needed a write-up of the criteria I use in my background checks to present at their meeting ~ and he needed it in 10 minutes!

Needless to say, he sounded nervous that I wouldn’t be able to do it in time and he might lose the chance to land their business. After giving him a quick reassurance, I dropped what I was doing and focused on getting my client what he needed.

Within minutes my client had the document in hand and was on his way.

Later that day I got another call from him, this time thanking me over and over again for my prompt service and letting me know he landed this much needed new business!

It is this attention to my client’s needs that has been the backbone of my customer service policy. 

My focus is, and will always be,  on what I can do to not only land clients, but to keep them for the long haul. And it all begins with Customer Service that is focused on them, not on me!

I am proud to say that many of my clients have been with me from the beginning ~ and I started by business in 1996!

I have worked with them through their own “down times”, been flexible with their cash-flow problems, and even been there when they were faced with rush jobs ~ often times even when on vacation or after-hours.

And they have stuck with me when I have experienced the same. We share a Reciprocal Loyalty that comes from a place of understanding and shared experiences.

Find out more about how you can foster Reciprocal Loyalty in “Why You Need to Convert the ‘Fair Weather’ Fan!”.

The bottom line is that my clients recognize that I am dedicated to delivering customer service that is beyond that of my competitors.

I consistently go the extra mile to meet their needs and show that I value their business. Responding quickly to their most pressing problems also helps keep our relationship thriving.

My clients feel valued.

This feeling is what builds the loyalty I need to keep my clients happy.

It is this long-term dedication that is the foundation of what it really means to have Good Customer Service!

Is Your Business Ready?

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